Counting the costs.

Studies show that leaders spend 25% of their time navigating conflict, but that more than 50% of leaders say they have never been trained to effectively resolve it. This leads to low morale and productivity, stress mong employees, increased turnover, and overall poor company culture and team dynamics. What's worse is that many leaders unknowingly contribute to the conflict and tension within their teams due to their own poor communication, but don't know how to improve.


The amount of revenue U.S. companies lose annually to conflict


The number of leaders who say they have not been trained to properly manage conflict


The number of employees who report experiencing detrimental conflict at


At Real Tact Leadership, we help leaders to maximize revenue, productivity, and employee morale by helping them gaining self-awareness around their own unique communication malfunctions that contribute to conflict, tension, and misunderstanding. In doing so, we enable leaders to improve their interpersonal engagement and subsequently, the culture across their organizations.

How we can help:

At the heart of Real Tact Leadership is our custom 8-part framework called the Real Tact Model©. Developed by Principal and former Hostage Negotiator Ryan Marshall Dunlap, the Real Tact Model© identifies the 8 most common communication malfunctions that leaders and their teams experience when operating under pressure, stress, conflict, and high emotion. 


By combining principles of strategic communication with the best practices of tactical communication found in hostage negotiation, crisis intervention, and high-stakes interrogations, we help leaders and their teams to discover where they are most likely to fail as communicators when under pressure and we help position them to:

Increase their self-awareness, and minimize the potential for conflict

Better understand and be better understood by others

Discover their own communication tendencies that lead to tension and misunderstanding

Find consensus during contentious conversations

Gain the courage to lead and speak through adversity

We can help to facilitate critical conversations between individuals and teams that will: 

  • Empower leaders to lead critical conversations with greater success

  • Decrease interpersonal conflict

  • Maximize productivity

  • Improve team dynamics and morale among staff

  • Reduce attrition and turnover

  • Shape and grow organizational health


We utilize a combination of 360 and personality assessments to create customized leadership development plans that help executive leaders to:

  • Identify their own strengths and weakness as communicators

  • Speak honestly and openly while minimizing conflict 

  • Better understand and be better understood by others

  • Speak with improved clarity and cast clearer vision


Training is available through a variety of formats including multi-day workshops, lunch and learns and seminars. 

  • Provide organizations with a framework for conflict avoidance and mitigation

  • Reduce complaints of workplace harassment

  • Improve internal communication between teams and direct reports

  • Improve external stakeholder engagement

Business Meeting

Available topics include:

  • InTACT: Delivering an Ideal Message in Less Than Ideal Circumstances

  • REAL TACT: Discovering the 8 Critical Malfunctions of Communication

  • Bulletproof Rapport: Understanding Interpersonal Relationships

  • The Negotiation Model: The 4 T's of Negotiation

  • And more...

Image by Charles Forerunner

Speak With Greater Clarity

Image by Christina @

Improve Understanding

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Decrease Interpersonal Conflict

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Increase Leadership Presence

Image by Annie Spratt

Maximize Team Productivity


"Ryan has an uncanny ability to take a complex issue and make it palatable for individual consumption.  He can talk to a group of five-year olds or the most seasoned academic, keep them engaged and they never lose the point of his message.  Ryan has the knowledge, skill and experience of law enforcement to back up what he’s saying, combined with the compassion to deal with and discuss uncomfortable subjects."

"Ryan not only knows how to relate to a diverse audience but he has the astuteness to connect people to each other.  Ryan is a living, breathing bridge. He understands the importance of meeting people where they are and identifying commonalities that people share even when they come from different backgrounds.  Ryan is a dynamic communicator who is passionate about sharing his wisdom with others."

- A. Carruthers, CMP - Events Director and Strategist

"Ryan Dunlap spoke at our conference and he was phenomenal! He tailored his message for our group and it was extremely helpful information for our profession. He is an excellent communicator and provided relatable examples. Several people who attended stated that he was one of the best speakers we have ever had!" 

- E. Smith - Pre-Certification Training Instructor

Georgia Association of Professional Process Servers

"Ryan is a phenomenal communicator! He knows how to appeal to all demographics in a room. As a speaker, he leaves you with applicable steps to take and he helps others overcome adversity. Very inspirational and a person you can look up too!" 

 - E. C. Johnson III - Professional Actor & Entertainer

"From one speaker to another, listening to Ryan speak left me in complete awe. Ryan not only communicates with clarity and authority, but he also lives out every word that he speaks. In a society where great communicators rarely have great character, Ryan is in a league of his own possessing the traits of a great speaker with untouchable integrity."

 - J. Boykin - Motivational Speaker

Founder - "God is The Plug"

"GAPPS had the distinguished honor of having Ryan speak at our recent continuing education seminar.  From the moment he started speaking he had the audience’s attention and an immediate connection.  He imparted humor, his own life experiences and his years of specialized training to give us the tools necessary to handle situations and interactions with others.  I would highly recommend Ryan Dunlap to speak at your next event, you will not regret it!"

 - J. Rauser - President

Diversified Legal Services, Inc.

"The webinar was outstanding and that is all thanks to your contribution. You presented valuable information and your energy was inspiring. We received numerous comments on the presentation, your talking points in particular. We are very lucky to have had you on this webinar and appreciate your time."

- S. Roberts - Director of Marketing

Salient Systems